Steve Jobs said, "People don’t know what they want until you show it to them.” So why do planners keep asking people what they'd like to see? Scott Doyon believes it's time to dig deeper.
Like product designers, urban planners and designers shouldn't be order takers. They need to be more like psychotherapists, seeking the underlying motivations for the things people ask for. Scott Doyon explains:
“'What would you like to see here?'”
"And there it is. Perhaps the most inane question ever posed in the course of a public design process. And posed it is, constantly.
“'We’re doing a master plan for downtown. What would you like to see here?'”
"It’s crazy. In one sweeping question, practitioners not only set the stage for unmet expectations, they devalue the art and craft of urban design at the same time."
FULL STORY: Public Process and the Perils of Dismissive Engagement
Message and Media: Connecting in a Noisy World
Scott Doyon argues that getting the next generation of collaborators involved in community improvement efforts will require more than simply using the tools of social media - it will require connecting with what people are passionate about.
Do's and Don'ts for Planning in a Web 2.0 Environment
Is your city looking to engage residents online? The latest generation of tools just might be your savior. Or your demise.
Leveraging Social Media for Citizen Engagement in Urban Planning
Discover how urban planners can use social media to enhance citizen engagement, featuring strategies for interactive communication and community involvement in urban development projects.
What ‘The Brutalist’ Teaches Us About Modern Cities
How architecture and urban landscapes reflect the trauma and dysfunction of the post-war experience.
‘Complete Streets’ Webpage Deleted in Federal Purge
Basic resources and information on building bike lanes and sidewalks, formerly housed on the government’s Complete Streets website, are now gone.
The VW Bus is Back — Now as an Electric Minivan
Volkswagen’s ID. Buzz reimagines its iconic Bus as a fully electric minivan, blending retro design with modern technology, a 231-mile range, and practical versatility to offer a stylish yet functional EV for the future.
A Lone Voice for Climate: How The Wild Robot Stands Apart in Hollywood
Among this year’s Oscar-nominated films, only The Wild Robot passed the Climate Reality Check, a test measuring climate change representation in storytelling, highlighting the ongoing lack of climate awareness in mainstream Hollywood films.
Healing Through Parks: Altadena’s Path to Recovery After the Eaton Fire
In the wake of the Eaton Fire, Altadena is uniting to restore Loma Alta Park, creating a renewed space for recreation, community gathering, and resilience.
San Diego to Rescind Multi-Unit ADU Rule
The city wants to close a loophole that allowed developers to build apartment buildings on single-family lots as ADUs.
Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.
City of Albany
UCLA Lewis Center for Regional Policy Studies
Mpact (formerly Rail~Volution)
Chaddick Institute at DePaul University
City of Piedmont, CA
Great Falls Development Authority, Inc.
HUDs Office of Policy Development and Research