Boston's Bold Transit Guarantee

The Massachusetts Bay Transportation Authority now guarantees on-time bus and subway service; if it's late, it's free.

1 minute read

February 23, 2001, 10:00 AM PST

By Abhijeet Chavan @http://twitter.com/legalaidtech

"The Massachusetts Bay Transportation Authority has begun offering a guarantee usually reserved for pizza delivery or overnight packages: It's on time, or it's on them.The fine print, as it reads on posters that began appearing in subway stations and buses thisweek, declares that any traveler whose bus, subway or commuter rail train is more than 30 minutes late will receive a voucher for a free ride.It is all part of what the transportation agency calls a customer bill of rights, a declaration intended to appease critics who have come down hard on the system."

Thanks to Abhijeet Chavan

FULL STORY: A New Tack: If the Bus Isn't on Time, It's on Boston

Friday, February 23, 2001 in The New York Times

Transportation Massachusetts

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