Citing "lackluster service," the department will be seeking a new technology provider.
The Texas Department of Transportation (TxDOT) is ending its contract with its toll road operator, reports R.A. Schuetz, citing "unnecessary challenges" for users and a recent error that resulted in overcharging some drivers.
Marc Williams, TxDOT executive director, said "We take the responsibility of providing a quality and trusted customer experience very seriously, and regret the impact and inconvenience these past many months of lackluster IBM service have had on our toll road users."
The operator, IBM, disputes the charge, saying in a statement that TxDOT failed to fulfill obligations on its end, and that "[d]espite TxDOT’s failure, IBM’s performance and the system IBM has implemented far exceed operational requirements anticipated when the contract was signed to the benefit of Texas motorists."
The state is now using an "emergency contract" to provide toll services until a new operator is selected. "TxDOT assured customers that the interim technology providers would make sure that information remained secure and that the billing system would remain accurate, timely and usable. TxTag is not charging late fees during the transition."
FULL STORY: We simply could not move forward': TxDOT cuts ties with toll road operator
Texas Would Need $24 Billion to End Highway Tolls
Texas politicians are wondering how much it would cost to remove tolls from hundreds of miles of roads around the state. Though the political cost of tolling is high, the actual cost, it turns out, is higher.
Utah to Test Personalized Road Usage Pricing
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Oregon Toll Road Proposals Raise Cost, Equity Concerns
The state’s plan to implement tolls to reduce congestion and promote alternate transportation modes is facing some backlash as critics argue the revenue shouldn’t fund road expansion projects.
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The VW Bus is Back — Now as an Electric Minivan
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San Diego to Rescind Multi-Unit ADU Rule
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Electric Vehicles for All? Study Finds Disparities in Access and Incentives
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Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.
City of Albany
UCLA Lewis Center for Regional Policy Studies
Mpact (formerly Rail~Volution)
Chaddick Institute at DePaul University
City of Piedmont, CA
Great Falls Development Authority, Inc.
HUDs Office of Policy Development and Research