Small Town Response In The Big Apple

A centralized call center utilizing GIS gives City residents the kind of access to local government services normally found only in small towns

1 minute read

April 24, 2003, 12:00 PM PDT

By Abhijeet Chavan @http://twitter.com/legalaidtech

"Mr. Menchini insists, that a revolution in government is really happening. "This is a microcosm of the city's world," he said excitedly, tapping at a computer screen. "Where is it noisy? Where is it cold? Where are there too many cars?" The mayor is very involved on the precinct level," Mr. LaPadula said. "He wants the precinct commander to have real time information on quality of life complaints." As a result, the city is able to use 311 as a new management tool. "We can get a much better understanding of what is going on out there," Mr. Menchini said. "You can see how the precincts are stacking up."

Thanks to Bud Laumer

FULL STORY: New York Has a Number to Call: 311

Wednesday, April 23, 2003 in The New York Times

Social / Demographics New York

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