Bringing a Dead Mall Back to Life

Five years ago, Graham Weston, the chairman and co-founder of Rackspace, had a wild vision to transform an abandoned mall into his company's headquarters. His unique approach has revitalized the adjacent city of Windcrest, a suburb of San Antonio.

2 minute read

November 1, 2012, 10:00 AM PDT

By Jessica Hsu


"As ruefully documented on the Web site Deadmalls.com," writes Kate Murphy, "the recession has shuttered scores of enclosed malls in the United States, and estate analysts at the CoStar Group predict that at least 10 percent of the remaining 1,500 malls will fail in the next few years." The Windsor Park Mall was just another statistic until Weston decided to convert the abandoned building into a one-of-a-kind work environment.

"I thought, This is going to be awesome!" said Weston. "But everybody else pretty much thought I was crazy." Lanham Napier, the chief executive at Rackspace, admitted, "[a] lot of Rackers worked at Foot Locker in the mall, and the last thing they wanted to do is go away to school, get the fancy degree and come back and work at the mall." After an investment of over $100 million, the mall now comfortably houses the employees along with amenities including a two-story slide, a life-size chessboard, an exercise room, themed conference rooms, and recreation areas.

While some dead malls have been resurrected as mixed-used buildings, Rackspace's project "is unique in that it is the exclusive owner and occupant." Murphy adds, "The project suggests that there might be hidden opportunities in the nation's glut of dead and dying malls and represents one of the country's largest and quirkiest recycling efforts."

In addition to representing the values of the company, the mall cum office park has been a boon to Windcrest, which expects to be debt-free by 2014 as a result of a substantial increase in tax revenue.

Tuesday, October 30, 2012 in The New York Times

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Get top-rated, practical training

Wastewater pouring out from a pipe.

Alabama: Trump Terminates Settlements for Black Communities Harmed By Raw Sewage

Trump deemed the landmark civil rights agreement “illegal DEI and environmental justice policy.”

April 13, 2025 - Inside Climate News

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

April 16, 2025 - Diana Ionescu

Blue and white Seattle Link light rail train exiting concrete Downtown Bellevue Tunnel in Bellevue, WA.

Why Should We Subsidize Public Transportation?

Many public transit agencies face financial stress due to rising costs, declining fare revenue, and declining subsidies. Transit advocates must provide a strong business case for increasing public transit funding.

April 7, 2025 - Todd Litman

Two people on bikes in red painted bike lane with bus in traffic lane next to them.

Understanding Road Diets

An explainer from Momentum highlights the advantages of reducing vehicle lanes in favor of more bike, transit, and pedestrian infrastructure.

April 17 - Momentum Magazine

Aerial view of large warehouses across from development of suburban single-family homes in Jurupa, California with desert mountains in background.

New California Law Regulates Warehouse Pollution

A new law tightens building and emissions regulations for large distribution warehouses to mitigate air pollution and traffic in surrounding communities.

April 17 - Black Voice News

Purple Phoenix light rail train connected to overhead wires at sunset.

Phoenix Announces Opening Date for Light Rail Extension

The South Central extension will connect South Phoenix to downtown and other major hubs starting on June 7.

April 17 - Arizona Republic