Report: NYC Bus System in Crisis

A new report cites decreased ridership and dismal service despite a growing need for more and better routes.

2 minute read

November 28, 2017, 9:00 AM PST

By Katharine Jose


MTA Bus

hollandog / Shutterstock

Very few who have tried to ride a New York City bus will be surprised by the comptroller’s deeply critical report on the system. From The New York Times:

"Though New York City’s buses carry over two million passengers a day — more than the Long Island Rail Road, Metro-North, PATH and New Jersey Transit combined — they are often treated as an afterthought, even as they hemorrhage riders and strand the mostly low-income New Yorkers who depend on them, according to a report released on Monday by the city comptroller’s office."

This is not exactly news. Though expanding bus service is relatively inexpensive, it is decidedly un-glamorous, meaning that more often than not city officials end up pushing either an expensive subway project that may take a century to complete, or more recently a waterfront streetcar line.

The subway system is having its own crisis, the Times recently reported at length, but that has received more attention than the longstanding problem with buses. The comptroller’s report attributes that disparity in part to the inequity between subway and bus riders.

“[W]hen the buses run late, or barely run at all, those affected are often from low-income, minority or immigrant communities, the report says. The average personal income of bus commuters is $28,455, compared with $40,000 for subway commuters, the comptroller’s report says. More than half of bus commuters are foreign-born, and only 25 percent are white.”

Despite the fact that ridership is down, the need for city bus service is up, as the number of people and jobs in boroughs other than Manhattan have grown dramatically in recent years.

Ambitious plans for the bus lines historically fail to take priority, so even though mayor’s administration points out that it has “committed $270 million to Select Bus Service and had announced plans last month to add 21 of the express routes over the next decade,” the question that remains is whether or not the city will deliver.

Tuesday, November 28, 2017 in The New York Times

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Get top-rated, practical training

Wastewater pouring out from a pipe.

Alabama: Trump Terminates Settlements for Black Communities Harmed By Raw Sewage

Trump deemed the landmark civil rights agreement “illegal DEI and environmental justice policy.”

April 13, 2025 - Inside Climate News

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

April 16, 2025 - Diana Ionescu

Blue and white Seattle Link light rail train exiting concrete Downtown Bellevue Tunnel in Bellevue, WA.

Why Should We Subsidize Public Transportation?

Many public transit agencies face financial stress due to rising costs, declining fare revenue, and declining subsidies. Transit advocates must provide a strong business case for increasing public transit funding.

April 7, 2025 - Todd Litman

Two people on bikes in red painted bike lane with bus in traffic lane next to them.

Understanding Road Diets

An explainer from Momentum highlights the advantages of reducing vehicle lanes in favor of more bike, transit, and pedestrian infrastructure.

April 17 - Momentum Magazine

Aerial view of large warehouses across from development of suburban single-family homes in Jurupa, California with desert mountains in background.

New California Law Regulates Warehouse Pollution

A new law tightens building and emissions regulations for large distribution warehouses to mitigate air pollution and traffic in surrounding communities.

April 17 - Black Voice News

Purple Phoenix light rail train connected to overhead wires at sunset.

Phoenix Announces Opening Date for Light Rail Extension

The South Central extension will connect South Phoenix to downtown and other major hubs starting on June 7.

April 17 - Arizona Republic